FieldRep by Expertek
Effortless Ordering — Anywhere, Any Time.
FieldRep brings AI-powered ordering to Infor CloudSuite Distribution (CSD), enabling customers to check inventory, access pricing, and place orders through a conversational voice or text experience. Available anytime and in multiple languages, FieldRep helps customers get answers and complete purchases faster while reducing routine inquiries for your team.
Deliver a Great Customer Experience
Your customers can order what they need, when they need it. Whether they're on the jobsite, in their truck, or between calls, placing an order is as simple as sending a text message.
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Invite Customers Via Text Message
No portals. No passwords. No waiting on hold. -
Conversational Ordering
FieldRep understands everyday language — including typos, abbreviations, and slang — making ordering fast and effortless. -
Multi-Lingual Support
Integrated multi-language support helps customers communicate in their preferred language, creating a more convenient ordering experience.
Make Ordering Decisions Faster
Provide instant access to the product, pricing, and inventory information customers need to make informed purchasing decisions:
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Find the Right Products Faster
Customers can quickly identify products that meet their needs and see what's available in stock. -
Access Real-Time Pricing
Provide accurate pricing information in real-time when customers are ready to buy. -
Instant Availability Check
Customers can verify inventory availability and required quantities before placing an order.
The Right Support at the Right Time
FieldRep gives customers convenient access to account information, invoices, payment details, and ordering tools through a simple voice or text experience — while making it easy to connect with your team when additional assistance is needed.
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Account Visibility
Customers can view account balances, payment information, and other account activity directly from their phones. -
Self Service Account Information
Reduce routine account inquiries by giving customers access to invoices, statements, payment history, and account details on demand. -
Human Support When Needed
When a customer needs assistance, FieldRep makes it easy to request a call or connect directly with a customer service representative.
Built for Customers on the Go
Experience a new way to order. FieldRep uses conversational AI to help customers find products, check availability, and place orders anytime, from anywhere.
Bring Real-Time Sales Execution to the Field
See how FieldRep enables your team to quote, sell, and service customers in real time — improving speed, accuracy, and customer experience.
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