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FieldRep by Expertek

Effortless Ordering — Anywhere, Any Time.​

​FieldRep combines AI with the Infor CloudSuite Distribution (CSD) to let your customers check inventory and pricing so they can order directly from the jobsite in a conversational, multilingual voice or text interface. That means customers can get information and make orders directly in the way that works best for them, without having to rely on your service team.

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Provide a Great Customer Experience

Your customers can order what they need, when they need it: whether they’re on the jobsite, in  their truck, or between calls, customers can place orders with a quick text message.
 

  • Invite Customers Via Text Message
    No portals. No phone calls. No waiting. 

  • Conversational Ordering
    The system understands everyday language —even typos and slang — so ordering stays simple.

  • Multi-Lingual Support
    The ability for customers can communicate in their preferred language makes ordering easier for everyone on your team.

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FieldRep

Make Decisions Easier and Faster

​Instantly give customers the information they need to make faster ordering decisions:
 

  • Make Your Products Available When Needed Most Customers can easily see what products you have in stock that fit their needs.

  • Share Pricing Info
    Customers can find details on product prices to make sure it’s in their budget.

  • Instant Availability Check
    Customers can make sure you have the quantity of an item they need before placing an order​.


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The Right Support at the Right Time 

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FieldRep uses AI to give your customer the ability to access the information they need and make orders via text or voice, and helps them access your team directly when they need it.

 

  • Help Accounts Stay Up-to-Date
    Customers can easily see how much they owe and pay balances directly from their phones.
     

  • Save Time on Account Reporting Requests
    FieldRep allows customers to see their invoices, statements, and confirm account activity, such as payment.
     

  • Customers Get Human Support When Needed
    Customers can send a message requesting a CSR contact them.

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Bring Real-Time Sales Execution to the Field

See how FieldRep enables your team to quote, sell, and service customers in real time — improving speed, accuracy, and customer experience.

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Let's connect!  |  Request a Demo 

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