Purpose-built CRM flexible for the cloud, on-prem or hybrid
A Modern, Flexible CRM that Really Works
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.
Infor CRM at a Glance:
Access for everyone
No install mobile
Embedded CRM inside Microsoft® Outlook® with Xbar for Outlook®
Standard open APIs & integration options
Seamless integration with back office systems via Infor ION®
Modern architecture with adaptable platform to meet customer needs
How do you want to run your CRM? Your choice.
Infor CRM was built to give you choice in your solution. Run your solution on-premise with Microsoft SQL Server or Oracle Server. Opt for a hosted solution using Microsoft Windows Server and IIS. Or run your solution in the cloud hosted by Amazon Web Services (AWS).
Top 4 Areas of Core Functionality
1. SALES - Build your funnel. Build your forecast. Build your business.
Successfully compete and win in your industry with Infor CRM, which offers the right tools to help you effectively manage your sales pipeline, drive opportunities to a faster close, and have visibility across your sales team’s performance. Manage leads, opportunities, and activities from anywhere—at the office, on the road or on a mobile device.
2. CUSTOMER SERVICE - Deliver exceptional customer experiences.
Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.
3. MOBILITY - A robust solution wherever you are, always at your fingertips.
Infor CRM Mobile delivers rich CRM functionality across multiple mobile platforms through a customizable, browser-based application that is easy to deploy and manage. Infor CRM Mobile provides robust capabilities to the users who spend most of their time on the road and in the field. They can edit account and contact information, view KPIs, access charts, and keep track of schedules and activities.
4. ANALYTICS & REPORTING - Insights that drive your bottom line.
Infor CRM reporting and analytics are key to unlocking the power of your data and enable you and your team to be proactive in your daily ambitions. Powerful analytics of business and team performance help increase individual effectiveness and maximize organizational and customer intelligence. From standard, out-of-the-box CRM reporting and list management capabilities to interactive analysis tools and specialized business intelligence, you get the tools that empower analytics-based decision making at all levels of your organization.